The Integrated Enquiries Platform Programme, or IEP for short, is DVLA’s first digital exemplar. It will provide DVLA with an enquiry platform capable of handling millions of requests for data from individuals, public sector and organisations who have a right to view it.
The first phase of IEP will provide the insurance industry with access to drivers’ data, subject to strict data protection controls. This will speed up the insurance quotation process for customers as they will no longer need to declare their driving history. At the same time, as it will be based on the most up to date information, it will ensure more accurate motor insurance quotes. It will also help prevent inaccurate or fraudulent applications which in turn will be a benefit to road safety more generally.
As part of this work, we are also delivering an online service to allow individuals to view their driver records. Drivers will be able to check their data is up to date and the service will remove the need for customers to contact DVLA by phone or in writing for straightforward things like checking the address DVLA holds is correct, or when their penalty points expire.
We are working closely with the Government Digital Service to develop IEP, ensuring it meets ‘Digital by Default’ Service Standards. This means we are designing it with the customer’s needs in mind and I will post updates on our user testing in a future blog post.